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Certificate in Business English |
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This program is designed
primarily to improve proficiency
in English language to be used
confidently, effectively and
efficiently in business
situations, involving internal
staff and external customer
service. Highly effective with
intensive e-learning modules
included for self-development,
reinforced with face-to-face
teaching.
Participants are provided
step-by-step guidance to equip
them with the essential
macro-skills of language
learning principles and
communicative strategies
specifically for business
contexts, to build their
self-confidence with correct and
appropriate English. This
intensive course addresses the
academic and practical aspects
of Business English including
pre-assessment tests,
demonstration of English usage
in business situations and
examination of English
principles.
The program is designed to:
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Provide participants with
the general proficiency in
Business English, which
covers four language skills
namely, listening, speaking,
reading and writing. |
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Enable participants to
converse, interact and
express themselves in a
variety of business related
situations, with internal
and external customers. |
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Provide the confidence in
speaking and writing in any
professional context. |
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COURSE OUTLINES |
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BUSINESS
COMMUNICATION
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Communication &
Corporate Image
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Communication in the
Business Context
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Communication in
Customer Service
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EFFECTIVE ORAL COMMUNICATION |
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Grammar
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Noun, Pronouns, Verbs,
Adverbs, Adjective,
Preposition, Conjunction
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Pronunciation
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Oral Interactive/
Speaking Skills
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Body language
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Listening Comprehension
Techniques
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Questioning Skills
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BUSINESS
TELEPHONE |
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Corporate image via
Telephone Etiquette
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Handling calls in
English
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Face to Face & Telephone
Customer Service
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Assignment:
Demonstration on
Customer Service Skills
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EFFECTIVE
WRITTEN COMMUNICATION SKILLS |
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ASSESSMENTS |
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WHO
SHOULD OBTAIN THIS CERTIFICATION?
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Adult learners at any level of
executive or non-executive
staff, expatriates / foreigners
working in Malaysia and
individuals who want to master
English for work purposes.
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ENTRY
REQUIREMENTS |
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Qualification : Minimum SRP
with or without working
experience |
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CERTIFICATION |
Certificate in Business English will
be awarded by the MEF Academy upon
completion of each program level and
the program requirements. |
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COURSE
FEES |
RM1,800 per participant, inclusive
of e-learning access and delivery. A
20% discount is given to MEF members
/ individuals working with MEF
member companies. |
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REGISTRATION PERIOD |
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DATE
OF COMMENCEMENT |
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PROGRAM SCHEDULE |
6PM – 8PM (Weekday)
9AM – 6PM (Weekends) |
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VENUE
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MEF Training Centre
3A06-3A07, Block A, Pusat Dagangan Phileo Damansara II
No. 15, Jalan 16/11
Off Jalan Damansara
46350 Petaling Jaya
Selangor Darul Ehsan
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For more information, kindly contact
the MEF Academy at 603-7955
7778. |
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