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Training Directory 2020
3A06-3A07, Block A,
Phileo Damansara II,
No. 15 Jalan 16/11, Seksyen 16,
46350 Petaling Jaya,
Selangor Darul Ehsan,

Tel: 603-7955 7778
Fax: 603-7955 1945
Upcoming Trainings & Events
Power of Coaching & Counselling for Performance at the Workplace (Regional)Eastin Hotel, Penang 25-26 September 2019
Download Registration Form
A successful manager is both a coach and a counselor and knows what each employee needs at a particular time. This takes some practice, but it can be done.
To be a good coach or counselor, managers have to be good listeners and be genuinely interested in retaining the best talent. Good managers set clear expectations and provide frequent feedback on where employees need to improve and encourage employees to learn and grow.
Let's say you have an employee who you think has the potential to take on new responsibilities. He always brings new ideas to the team and makes great suggestions for improving processes and tasks. This employee needs a manager to coach him—to help him develop the skills he needs to take a big step forward in his career.
On the other hand, you have an employee who isn't meeting the goals you set together in her last performance review. You've pointed out where she's not meeting expectations, provided the tools she needed, and helped where you can, but you're not seeing improvement. This employee needs you to counsel her—maybe even put her on a performance improvement plan to outline where she needs to improve by a given date and what the consequences of not improving are (up to and including termination).
Understanding the differences between coaching and counseling is crucial to successful manager-employee relationships. Working on your coaching and counseling skills will help you be a better manager and develop a more productive and engaged staff.

(Certified NLP Coach & Practioner)

Having spent more than 20 years in Hotel Operations, where he was involved in pre-opening of hotels and restaurants. He was also involved in Managing Performance, Managing & building Team when he was assigned as a Department Manager.
Having a versatile approach and using the GROW approach in Coaching & Counseling has led him to believe that performance coaching is the essence of building employee commitment at the workplace has further led him to strengthen is People Relations Geared with this exposure and experience, his delivery has been able to bridge the gaps in
organizational needs by transforming the contents into reflective inputs for employees to succeed in their working place.
As Mr Sri is a Certified NLP Coach & Practioner, this has strengthen his scope in the area of Performance Coaching & Counseling especially in connecting with employees at all levels.
He is also a Certified Trainer in Management Training Program issued by (NICC) Japanese Business Federation and a Certified Trainer issued by Human Resource Development Fund (HRDF).
Academically he holds a Bachelor’s Degree in Hospitality Management from Bournemouth University in UK and a Master In Management (specializing in Human Resource) from University Malaysia (OUM).

​To enable participants to:
• Understand the importance of Coaching & Counselling at the workshop and how they are part of the change process
• Have a better understanding of their role as a coach and counsellor
• Understand the difference between Coaching & Counselling (Can’t do and won’t do)
• Know when to coach staff and when to counsel them
• Acquire the skills of Coaching & Counselling
• Apply the effective steps of Coaching & Counselling at the workplace

Topics Covered
  • Performance Factors
  • Personal Issues
  • Leadership & People Management skills
  • Key differences / Approach
  • Coaching Process
  • Coaching Techniques
  • Identifying work problem
  • Solution and actions
  • Skills required
  • Step-by-Step Coaching Interview
  • Using the GROW Model of Performance Coaching.
  • Situational Role-Play
  • Psychology of Human Behavior
  • Maslow / Herzberg’s Motivation
  • Difficult Behavior
  • ositive Acknowledgement
  • Constructive Feedback
  • Listening Skills
  • Body Language
  • Counseling Process & Techniques
Target Audience

Supervisors & Managers (both HR & Non HR) who are ultimately responsible for producing results both directly and indirectly through the effort and competency of others.

  • Lectures
  • Role Play
  • Discussions
  • Video Presentation


Scheme SBL Fee RM 950 (Not include 6% SST)
Duration 14 Hours Members Less Less RM100
This course will also be conducted at the following dates/venues
There are currently no events scheduled for other dates or venues.