Vision & Mission
Upcoming Events
Training Programs
Industrial Relations
HR Management
& Development
Occupational Safety
& Health
Business Management
Certification &
Academic Courses
Certified Programs
Certified Programs
In-house Courses
PSMB Scheme
Academy Staff
Contact Us
Training Directory 2020
3A06-3A07, Block A,
Phileo Damansara II,
No. 15 Jalan 16/11, Seksyen 16,
46350 Petaling Jaya,
Selangor Darul Ehsan,

Tel: 603-7955 7778
Fax: 603-7955 1945
Upcoming Trainings & Events
Behavioural Based Interviewing Skills (Regional)Eastin Hotel, Penang 18-19 November 2019
Download Registration Form
Mr. Sri Vahlsan has more than 15 years of experience in the area of People Relations. Backed with years of working experience in the Hospitality and Education Industry has given him sound knowledge in Employee Relations especially in employee Recruitment & Selection and Customer Service . Geared with this exposure and experience, his delivery has been able to bridge the gaps in organizational needs by transforming the contents into reflective inputs for employees to succeed in their working place. He was also involved in the pre opening of Hotels where he had designed the Behavioral Based recruitment system for several departments.

Mr. Sri’s areas of specialization includes Customer Service, Communication Skills, Employee Skills Development, Motivation, Product Knowledge Development and Competency/Behavioral Based Recruitment & Selection. He has also assisted organization’s in carrying out their Training Needs Analysis while looking at specific approaches. He is a
Licensed Practitioner of NLPTM (certified by The Society Of NLP, Certified Trainer in Management Training Program issued by (NICC) Japanese Business Federation and a Certified Professional Trainer issued by Swinburne University Sarawak and HRDF Certified Trainer. Academically he holds a Bachelor’s Degree in Hospitality Management from Bournemouth University in UK and a Master In Management (specializing in Human Resource) Open University Malaysia (OUM).

• Understand the expectations of Current day workforce
• To differentiate different candidate personality
• Able to identify the Positive & Negative indicators in Behavioral Competencies

Topics Covered

​1.   Why Behavioral Interview

  • Realities in Interviewing
  • Understanding the X and Y Generation
  • Differences between Traditional and Behavioural Interviewing Techniques


2.   Understanding Competencies

  • Understanding Competencies
  • Competency Mapping Using the Job Description
  • Developing a Competency Matrix
  • Behavioral Indicators


3.  Connecting with Interviewee

  • Understanding the Characteristics using Meryl & Reid’s Modal
  • Sample profile test using Meryl & Reid
  • Interpreting the results
  • Understanding the Characteristics


4.  The Recruitment Process. 

  • The Job Analysis
  • The Job Description
  • Filling up the Employee Requisition
  • Glossary of defined behaviors
  • Effects of Personal Data Protection Act 2010 on Cross Referencing
  • Creating a dimension matrix
  • Analysing the CV and identifying the GAPS


5.   Questioning Techniques

  • Principles of Effective Interviewing
  • Developing Interview Questions
    • Open and Closed Ended Questions
    • Designing Behavioral Questions using TED
    • Probing & Hypothetical Questions
    • The Interview worksheet
    • Using STAR to evaluate answers
    • Paraphrasing

  • Evaluating body language
  • Avoiding Interview Bias


6.   The Interview

  • Types of Interviews
  • Characteristic of the Interviewer
  • Choosing a suitable environment
  • 3 stages in interviewing


7.   Mock Interview

Target Audience
  • Assistant Recruitment Manager/ Assistant HR Manager
  • Section Heads
  • Recruitment / HR Executives
  • Those with no Experience in Recruitment
  • Lectures
  • Group Activites
  • Role play
  • Video Presentation


Scheme SBL Fee RM950
Duration Lectures 14 hours (2 days) Members Less Less RM100
This course will also be conducted at the following dates/venues
There are currently no events scheduled for other dates or venues.