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Training Directory 2020
3A06-3A07, Block A,
Phileo Damansara II,
No. 15 Jalan 16/11, Seksyen 16,
46350 Petaling Jaya,
Selangor Darul Ehsan,

Tel: 603-7955 7778
Fax: 603-7955 1945
Upcoming Trainings & Events

• Understand the expectations of Current day workforce
• To differentiate different candidate personality
• Able to identify the Positive & Negative indicators in Behavioral Competencies

Topics Covered

​1.   Why Behavioral Interview

  • Realities in Interviewing
  • Understanding the X and Y Generation
  • Differences between Traditional and Behavioural Interviewing Techniques


2.   Understanding Competencies

  • Understanding Competencies
  • Competency Mapping Using the Job Description
  • Developing a Competency Matrix
  • Behavioral Indicators


3.  Connecting with Interviewee

  • Understanding the Characteristics using Meryl & Reid’s Modal
  • Sample profile test using Meryl & Reid
  • Interpreting the results
  • Understanding the Characteristics


4.  The Recruitment Process. 

  • The Job Analysis
  • The Job Description
  • Filling up the Employee Requisition
  • Glossary of defined behaviors
  • Effects of Personal Data Protection Act 2010 on Cross Referencing
  • Creating a dimension matrix
  • Analysing the CV and identifying the GAPS


5.   Questioning Techniques

  • Principles of Effective Interviewing
  • Developing Interview Questions
    • Open and Closed Ended Questions
    • Designing Behavioral Questions using TED
    • Probing & Hypothetical Questions
    • The Interview worksheet
    • Using STAR to evaluate answers
    • Paraphrasing

  • Evaluating body language
  • Avoiding Interview Bias


6.   The Interview

  • Types of Interviews
  • Characteristic of the Interviewer
  • Choosing a suitable environment
  • 3 stages in interviewing


7.   Mock Interview

Target Audience
  • Assistant Recruitment Manager/ Assistant HR Manager
  • Section Heads
  • Recruitment / HR Executives
  • Those with no Experience in Recruitment
  • Lectures
  • Group Activites
  • Role play
  • Video Presentation


Scheme SBL Fee RM950
Duration Lectures 14 hours (2 days) Members Less Less RM100
This course will also be conducted at the following dates/venues
There are currently no events scheduled for other dates or venues.