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Survey Summaries

MEF Survey on Issues Faced by Employers During the Conciliation at the Industrial Relations Department, Malaysia
Published on 8 May 2015
The Survey was conducted on 8 May 2015 to obtain members’ feedbacks on the issues and challenges faced by employers during conciliation at the Industrial Relations Department.  It was reported that member companies faced with challenges and issues when dealing with the Conciliation Officers in the Department of Industrial Relations, Ministry of Human Resources when dismissal cases are brought for conciliation pursuant to Section 20 of the Industrial Relations Act 1967.

Among the findings of the Survey were:
  • 53.9% of the participating companies indicated the Industrial Relations Conciliation Officer were not able to guide the parties by suggesting fair and effective solutions to resolve the issues in dispute.
  • 53.5%of the participating companies were of the view that the Industrial Relations Conciliation Officers were not able to guide the parties on the merits of the issues based on laws and practices.
  • 67.3% of the participating companies were of the view that the key performance indicator (KPI) of the officers should not be based on the number of cases settled

    industrial relations,  conciliation
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