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Training Directory 2024
3A06-3A07, Block A,
Phileo Damansara II,
No. 15 Jalan 16/11, Seksyen 16,
46350 Petaling Jaya,
Selangor Darul Ehsan,

Tel: 603-7498 7200

Human Resource Management & Development
Communication & Emotional Intelligence

​Communicating intelligently is an essential tool for every individual. Communication may seem an easy task, however misinterpretation of work instructions, poor staff performance, difficult team relationships or frustrated customers result from lack of emotional intelligence (EQ) in communication. Emotional intelligence is the ability to perceive emotions; to access and generate emotions so as to assist thought; to understand emotions and emotional knowledge; and to reflectively regulate emotions so as to promote emotional and intellectual growth.” This program provides participants with crucial communication skills, which are further advanced with EQ towards improved communication etiquette and personal / work relationships.

Topics Covered
Module 1: What is Emotional Intelligence?
  • Definition
  • Principles of EQ
  • Personal Competence
    • Self Awareness
    • Self Management
  • Social Competence
Module 2: Using EQ to Improve Communication
  • Social Competence
  • Understanding Personalities
  • Communication Styles
Module 3: Communication Skills at the Work
  • 9 Behavioral skills of communication
  • Body Language
  • Verbal Communication skills
  • Questioning & Listening Skills
  • Handling Communication at the Work
    • Superior - Subordinate
    • Working in a Team
    • Customer Service
Target Audience
  • ​Lectures
  • Group discussions
  • Practical exercises / case studies
Scheme SBL Fee RM600
Duration 7 hours (1 day) Members Less Less RM50