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Training Directory 2024
3A06-3A07, Block A,
Phileo Damansara II,
No. 15 Jalan 16/11, Seksyen 16,
46350 Petaling Jaya,
Selangor Darul Ehsan,

Tel: 603-7498 7200

Human Resource Management & Development
Techniques & Etiquette of the Business Telephone

On completion of the course, participants will be able to communicate effectively, efficiently and courteously over the telephone which is today’s most common means of modern communication. This powerful tool if used correctly can enhance your corporate image and maintain good customer and inter-department relations.

Topics Covered
  1. Understanding the importance of the telephone
  2. Communication awareness
  3. Listening skills
  4. Creating good corporate image through telephone etiquette and courtesy
  5. Making and handling calls correctly
  6. Handling complaints
  7. Customer service through the telephone
  8. Establishing a personal directory
Target Audience

This course is designed to benefit telephone operators, receptionists, customer relations staff, secretaries and all those who wish to master the effective use of the telephone.

1.   Lectures
2.   Exercises
3.   Discussions
4.   Video Presentations
5.   Role Plays
Scheme SBL Fee RM 600
Duration 7 Hours Members Less Less RM 50