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Training Directory 2024
 
MEF ACADEMY
3A06-3A07, Block A,
Phileo Damansara II,
No. 15 Jalan 16/11, Seksyen 16,
46350 Petaling Jaya,
Selangor Darul Ehsan,
Malaysia

Tel: 603-7498 7200

 
 
Human Resource Management & Development
Behavioural Based Interviewing Skills (Regional)
 
Objectives
  • Understand the expectations of Current day workforce
  • Understand the method of mapping Competencies based on job Descriptions
  • Able to interact in an informal manner during the Interview
  • Able to identify the Positive & Negative indicators in Behavioral Competencies using STAR
 
Topics Covered
MODULE 1: WHY BEHAVIORAL INTERVIEWING
  • The realities in Interviewing
  • Understanding the X and Y generation
  • Differences between Traditional and Behavioral Interviewing
In this Module participants will be able to understand their role as an Interviewer and as well as understanding the expectations of both the interviewers and interviewees.
 
MODULE 2: UNDERSTANDING COMPETENCIES
  • Understanding Competencies
  • Competency Mapping Using the Job Description
  • Developing a Competency Matrix
  • Behavioral Indicators
This module focuses on Mapping Competencies from Job Description and working on a Competency Matrix in developing questions and seeking answers to fit the behavioral indicators.
 
MODULE 3: THE RECRUITMENT PROCESS
  • The job analysis process
  • The job description
  • Filling up the Employee Requisition
  • Glossary of defined behaviors
  • Effects of Personal Data Protection Act 2010 on Cross Referencing
  • Creating a dimension matrix
  • Analyzing the CV and identifying the GAPS
Participants will be able to understand the Recruitment process and looking for performance GAPs in the Curriculum Vitae. For the purpose of cross reference, to understand the effects of Personal Data Protection Act (2010).
 
MODULE 4: QUESTIONING TECHNIQUES
  • Principles of Effective Interviewing
    1. Developing Interview Questions
    2. Open and Closed Ended Questions
    3. Designing Behavioral Questions using TED
    4. Probing & Hypothetical Questions
    5. The Interview worksheet
    6. Using STAR to evaluate answers
    7. Paraphrasing
  • Evaluating body language
  • Avoiding Interview Bias
In this part, participants will understand the different questioning techniques and using it to their advantage in getting the answers to access the candidate‘s Competency behaviours.
 
MODULE 5: THE INTERVIEW
  • Types of Interviews
  • Characteristic of the Interviewer
  • Choosing a suitable environment
  • 3 stages in Interviewing
This part will give participants and inside for the interview process and focuses on the practical part of welcoming the candidates, refreezing and closing the interview. Further the importance of having a Panel Interview and the role of the panelist, will be emphasized.
 
At the end of Day 2, a Mock interview will be conducted to access the candidates to evaluate their understanding of the Behavioral Event Interviewing (BEI).

 

 
Target Audience
  • Assistant Recruitment Manager/ Assistant HR Manager
  • Hiring Managers/ Heads Of Departments/ Section Managers
  • Recruitment / HR Executives
  • Those with no Experience in Recruitment
 
Methodology
  • ​Lectures
  • Group Discussion
  • Mock Interview
  • Video Presentation
 
Scheme SBL Fee RM 1, 060 (Include 6% SST)
Duration 16 Hours Members Less Less RM100