Participants will learn to:
•Understand the CCIH and the laws governing collective bargaining and collective agreements in Malaysia.
•Understand how to manage a union recognition claim, and to respond to invitation from a union to renew a CA.
•Understand how to prepare a proper costing of salary and benefits items for three (3) years and gather all relevant information for purpose of obtaining a mandate from management.
•Understand collective bargaining models/theories and how to position the opening offer to the union on salary and benefits items on a total package.
•Have a good working knowledge on how to respond to the union’s offer from the early stages, including a deadlock if declared, to the final stages of negotiations leading to an amicable conclusion of the CA.
•How to foster a cordial and harmonious relationship with the union to build trust before, during and after CA negotiations.