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Training Directory 2024
3A06-3A07, Block A,
Phileo Damansara II,
No. 15 Jalan 16/11, Seksyen 16,
46350 Petaling Jaya,
Selangor Darul Ehsan,

Tel: 603-7498 7200

Upcoming Trainings & Events
[Kuantan] Workplace Communication and Conflict Resolution SkillsKuantan, Pahang (TBA) 23-24 April 2024 (9.00 AM – 5.00 PM)
Download Registration Form
Course Fee
RM 1, 800 (inclusive SST) per participant - Non-Member
RM 1, 600 (inclusive SST) per participant - Member
About the Course
This program is designed to help individuals to improve their professional communication and conflict resolution skills and build confidence in their ability to effectively communicate in various workplace.
Through interactive sessions and practical exercises, participants will develop their presentation skills as well as learn strategies for effective collaboration and conflict resolution. Our program is led by experienced instructors who provide personalized feedback and guidance to help each participant achieve their communication goals.
Course Objective
1. Enhancing communication skills
The workshop focuses on improving participants’ verbal and non-verbal communication skills, such as active listening, effective speaking and body language.

2. Developing assertiveness
Participants learn to express their thoughts, feelings and needs in a clear and confident manner without being aggressive or passive.

3. Practicing communication in real-life situations
The workshop provides opportunities for participants to practice their communication and confidence skills in realistic scenario, such as roleplaying exercises.
Target Audience
This impactful workshop is designed to inculcate Junior Executives, Probationary Employees, Supervisors and Support Staff with the knowledge, skills and attitudes to communicate better and the workplace.
Key Take-Aways
1. Improved communication skills
Participants may be able to express themselves more clearly and effectively, listen actively and respond appropriately to others, and understand the importance of non-verbal communication.

2. Increased self-confidence
Participants may feel more confident in themselves, their abilities and their interactions with others. They may be better equipped to handle challenges and make decisions with greater self-assurance

3. Enhanced interpersonal skills
Participants may be better able to build and maintain positive relationship with others, including colleagues, clients and stakeholders. They may also be more adept at navigating conflicts and providing constructive feedback.
Course Outline
Module 1: Work, Career, and Self
Module 2: Ethics and Professionalism
Module 3: Teamwork: Choice or Compulsion?
Module 4: Negotiation and Conflict Management
Module 5: Strategies for Managing Work Stress
*For more information, please click and refer to the brochure.
DR DZULZALANI EDEN is a Director – MEF Academy with more than 30 years experience in the field of labour and industrial relations. Prior to joining the Malaysian Employers Federation, he began his career in 1990 with the Ministry of Human Resources, where he had held various positions namely as Labour Inspector, Senior Labour Officer cum Industrial Relations Officer and Senior Assistant Director of Labour at the Department of Labour Sarawak as well as at the Ministry’s Putrajaya office. The main duties carried out in these roles include enforcement of labour laws through workplace inspection, conciliation and arbitration of labour complaints and dismissal cases, advisory roles, other labour matters and consultations with the public.
In 2014 he joined Universiti Malaysia Sarawak (UNIMAS) and pursued a role as a Senior Lecturer of Industrial Relations and Labour Studies at the Faculty of Social Sciences and Humanities teaching labour and industrial relations laws, negotiation and trade unions. He has also taught industrial relations and labour laws at Univeristi Malaysia Sabah. A strong educational professional having a doctorate in industrial relations and human resource management from Victoria University, Melbourne, he is also a certified trainer with the Human Resources Development Corporation (HRDC), Ministry of Human Resources.
Farha Uzaimi is a result-oriented, certified trainer who strongly believes in Human Capital Development. Her intense passion in learning and training makes her one of the trainers in Malaysia acknowledged by the Panel of Pembangunan Sumber Manusia Bhd (PSMB) to conduct its HRDF Train-The-Trainer and Master Trainer Cert IV in Training and Assessment programs for the public and private sectors. She has sound working experience in education (special needs, young learners, and tertiary levels), human resource
management, coaching, instructional design, travel and tourism, hospitality, and retail. She thrives at working in a multiracial environment and works closely to conceptualize, plan and implement ideas based on the organization's vision and mission towards achieving its goals and objectives.
This course will also be conducted at the following dates/venues
There are currently no events scheduled for other dates or venues.